Manage notification emails
Introduction
This guide outlines how to customize the content of notification emails in Secure Mail and configure them in up to three different languages.
Go to the Notifications tab on the Localization page of the Admin Center.
Customizable notification emails
Each notification type is defined by a JSON object within the Notifications tab. These objects contain specific fields that control the content and appearance of your notification emails.
ℹ️ Please note that only plain text is accepted in all editable fields of notifications.
The following notification types are currently available for customization:
Mail Link Notifications: This notification email is sent to the recipient when someone uses Secure Mail to send them a message. The email contains a unique link that allows the recipient to access the secure message.
One-Time Passcode Notifications: These notifications are used during authentication, sending a One-Time Password (OTP) to the email address for verification purposes.
Authentication Method Change Notifications: This notification is sent to the recipient when the recipient changes the authentication method. For example, a sender initially sets Cookie as the authentication method. The recipient can select the authentication method to reaccess the message. Suppose the recipient chooses an authentication method other than Cookie. In that case, they will receive this notification email informing them of the change.
Note. Each notification type includes an info field, which allows you to provide additional context or information. This field is initially empty and can be used for any relevant information you want to deliver. You can use this field only in the pre-selected language or provide translations in the second or third language if additional languages are enabled for notification emails, as described below. If you choose to provide translations, this information will also appear in the second and third language sections of the notification email. It is entirely your choice.
Additional languages for notification emails
Secure Mail supports sending notification emails in up to three languages:
Primary (pre-selected) language: This is the pre-selected language.
Second & Third languages: These can be enabled in the Admin Center under the Notifications tab.
⚠️ If second and third language options are not selected and saved, all notification emails will be sent in the pre-selected language.
Example: If Secure Mail has both English and Finnish enabled, with English as the pre-selected language, users can use the Secure Mail interface in English and Finnish. However, if Finnish is not selected as a Second language option under the Notifications tab, all notifications will be sent in English only.
Configure notification emails
Use the Select language dropdown to choose the desired language for customization.
If you wish to add additional languages to notification emails, please select the desired languages from the Second language and Third language dropdown menus.
Note. When enabling other languages for notification emails, ensure you are editing the content of your pre-selected language. To confirm which language is pre-selected, look for the information indicator on the right side of the "Localization settings - Notifications" title bar.
Modify preferred text fields within the JSON object.
Click Save to apply your changes.