How to read secure mails

Access a secure mail

  1. Open the notification message that you received. The message may look something like below.

  2. Click on the Access the message button to open the message in a web browser. If you cannot click the button, you can copy the link manually. Editor and Doctave Desktop App

  3. After clicking the button, you are redirected to the below page. Editor and Doctave Desktop App

    To access your message again in future, you must select an authentication method. The authentication methods are introduced below.

  • Cookie: In this default authentication method a cookie is stored in your browser. You must open the message using the same device and browser that you used to access the message for the first time. You cannot access the message using any other browser, or if you clear the cookies from the browser that you used to access the message for the first time. To use this method, select Cookie from the drop-down menu and click Continue. Editor and Doctave Desktop App

  • Email OTP: Access the message with a one-time password that is sent to your email address. To use this method, select Email OTP from the drop-down menu and click Continue.

  • Password: Access the message with a password. To use this method, open the drop-down menu and select Password. Enter your password into the password field and click Continue.

For the instructions on how to reply to secure mails, refer to Reply to a secure mail.

I can't access the secure mail I received. Why?

  • If you copied the link manually, make sure that you did not misspell it.

  • The message might be removed or expired.

  • Your Secure Mail administrator might have restricted the email addresses that can receive secure mails. Contact the sender or your administrator.

Reply to a secure mail

Below is an example of a confidential message.

Editor and Doctave Desktop App

To reply to a message, select Reply (1) or Reply All (2).

To forward a message, select Forward (3).

To save a message on your device, select Save (4). You can save the message as a compressed file, encrypted compressed file (.zip), or as an email file (.eml). Finish by selecting Download. Editor and Doctave Desktop App

To delete a message, select Delete (5). Deleting a message also terminates the session. Editor and Doctave Desktop App

Note. If you are using a public computer, remember to log out of your session, delete the browsing data, and close your browser.

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