Send a mail using Secure Mail application

Secure Mail allows you to safely send messages to any email address. The recipients will receive a link in their email address that will enable them to access the message securely.

Verify your identity

1. Enter your email address into the designated field and select Continue.

2. You will then be directed to an authentication process based on your organization's settings. For example, authentication can be done via One-Time Passcode via Email or a Social Security Number (SSN) based authentication. Follow the required steps to get to the mail compose page.

I can't proceed to the authentication step. Why?

Your Secure Mail administrator might have restricted the email address from sending an email. For more information, contact your administrator.

Compose and send the message

1. This is the email address from which you send your message. To send a message from another email address, sign out and log in with that email address.

2. Enter the recipient of your message.

   To send a copy of your message to another recipient, click CC and enter the other recipient into the CC field.

   To send a copy of your message to a hidden recipient, click BCC and enter the hidden recipient into the BCC field.

   If there are multiple recipients, use the space key to separate the email addresses.

3. Enter the subject of your message.

4. Enter your message.

5. Attach files, if necessary.

6. To define how your recipients authenticate to access your message, select Security Settings. Click to open the drop-down menus next to the recipients. Select a suitable authentication method for each recipient.

   You can choose from the following three methods.

   • Email One-Time Passcode (Email-OTP): This is the default authentication method. The recipient accesses the message with a One-Time Passcode sent to their email address.

   • Password: The recipient uses a password to access the message.

   • Cookie: A cookie is stored in the recipient's browser.

     ⚠️ When using the Cookie method,

     • The recipient receives a link that can be initially accessed from any device or by anyone having access to the link.
     • Once the link is opened, the recipient can select the authentication method to reaccess the message.
     • If the recipient chooses the cookie method, they must use the same device and browser to reaccess the message. Accessing the message from a different browser or after clearing cookies is impossible. 

   If enabled by the administrator, you can also choose:

   • SMS One-Time Passcode (SMS-OTP): The recipient accesses the message with a One-Time Passcode sent to the provided phone number.

   • SSN-Auth: The recipient accesses the message using their Social Security Number or National Identity Number, which the sender must provide in the given field.

     Secure Mail currently supports the following ID methods:

     • FTN (Finnish Trust Network)
     • Suomi.fi
     • Norwegian BankID
     • Swedish BankID
     • MitID (Danish digital ID)

   After you define the authentication method for each recipient, select Save.

7. To send the message, select Send Message.

8. To discard the message, select Discard.

I can't send a secure mail. Why?

Your Secure Mail administrator might have restricted the email addresses to which you can send secure mails. For more information, contact your administrator.